Terms & Conditions

Application of Conditions:

Exclusive Online (hereinafter called the ‘seller) supplies goods and services only subject to these conditions and any person or persons seeking to be supplied by the seller (hereinafter called the ‘buyer) accepts that these conditions will govern all relations to the exclusion of any terms agreed in writing between seller and buyer.

Other Definitions:

‘Price List’ means the sellers price list of which these conditions form part and which is periodically revised.
‘Contract’ means the contract constituted by acceptance of the buyer’s order by the seller.
‘Order’ means the buyers order as placed with the seller in accordance with these conditions.
‘Invoice’ means the sellers invoice which shall be deemed to incorporate the seller’s conditions here set out.
‘Delivery’ means the point at which the goods leave the control of the seller, including collection by the buyer.

Limitation of Sellers Liability:

Except as provided in these conditions or otherwise agreed by the seller in writing and except where death or personal injury has been caused by the seller’s negligence, no warranty, conditions, representation, undertaking or obligation, expressed or implied, imposed by statute, common law, custom, course of dealing or otherwise on the part of the seller shall apply in respect of the goods.

Where the goods, or any part thereof, are supplied, designed or manufactured other than by the seller, the sellers’ obligations to the buyer shall not exceed those owed to the seller by the relevant supplier, manufacturer or designer.

Delivery and Carriage:

We offer a free delivery service to mainland UK on orders of £20.

We will use our best endeavours for your order to be delivered within 3 to 4 Working Days from the date you place the order.   If you place your order on a non Working day, we’ll use our best endeavours for your order to be delivered within 3 to 4 Working Days from the next Working Day.

PLEASE CHECK that you have provided us with the correct address, It is your responsibility to provide the correct delivery address and we dot accept responsibility for missing deliveries where an incorrect address has been provided. Also any additional charged levied by the shippers to correct an incorrect address will be passed on to the customer.

Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.


Unless agreed in writing the price charged is that as listed in the seller’s price list running at the time of the goods being dispatched less any quantity or settlement discount advised to the buyer in writing. The seller reserves the right, without giving notice to the buyer, to increase the price of goods to reflect any increase in cost to the seller which is due to any factor beyond the control of the seller such as without limitation any foreign exchange fluctuation, significant increases in the cost of labour materials or other costs of manufacture. All quoted prices include UK VAT at the appropriate rate


The seller will make suitable substitutions of items at our discretion unless indicated otherwise by the buyer. Prices will be charged for actual items supplied.


Without prejudice to any other rights, the seller reserves the right to suspend and/or cancel further deliveries of goods under any contract with the buyer without notice if the buyer fails to settle his account on the due date.

Age Limitation

There is a legal requirement to be over the age of 18 years to purchase our products.  By placing an order you are confirming that you meet this requirement.

Risk and Retention of Title:

The goods shall be at the buyers’ risk subsequent to delivery and such risk includes the risk of loss or damage or deterioration to the goods or any part thereof.

Unless otherwise noted in writing by the seller to the buyer, until the price is paid in full together with any interest and any sums due from the buyer the goods shall be and shall remain the sole and absolute property of the seller.

If before such payment in full the goods are sold or otherwise disposed of to a third party the seller shall be entitled to all monies and rights which (but for these provisions) would otherwise be due to the buyer arising from such sale or disposition.


You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods (excluding carriage charges). It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense. Exclusive Online will arrange collection of the goods using their preferred carrier. Should you order, details of this right will be sent to you with your confirmatory e-mail.


The seller reserves the right to make changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or where the goods are to be supplied to the sellers’ specification which does not materially affect their quality or performance.


All dimensions, duration and effects of products listed are approximate and subject to change. We reserve the right to change specification including effects without further notice. Products may vary from those illustrated.

While every reasonable effort is made to ensure that the information provided on this site is accurate, no guarantees for the currency or accuracy of information are made.

Insolvency of Buyer:

If this condition applies then without prejudice to any other rights or remedy available to the seller, the seller shall be entitled to cancel the contract and suspend any further deliveries under the contract without any liability to the buyer and if the goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.


We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

Events outside our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that are caused by events outside our reasonable control.

Force Major:

The seller shall be relieved of its obligations wherever and to the extent to which fulfilment is prevented, frustrated or impeded as a consequence of any cause outside the reasonable control of the seller including (but not limited to) Acts of God, fire, floods, war or civil disturbance or riot, Acts of Government, currency restriction or fluctuation, labour disputes, strikes, unavailability of materials or failure of supplier or subcontractor to deliver on time.


The invalidity of the whole or any part of these conditions shall not affect the validity of the remaining part of the particular ‘Condition’ or these ‘Conditions’.


These conditions and contract of which they form shall be construed in accordance with English law and the buyer hereby submits to the jurisdiction of the English Court.

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